The objective of the Level 5 Diploma in Tourism and Hospitality Management qualification is to enable learners’ development as managers within the tourism and hospitality industry, with a lifelong-learning orientation.
It enables learners to critically apply contemporary knowledge and theories to the management of complex problems. Successful completion of this qualification will equip learners with the specialist skills and technical terminology to develop their management skills and to progress to further study or employment.
For entry onto the Level 5 Diploma in Tourism and Hospitality Management qualification, learners must possess:
– Relevant NQF/QCF/RQF Level 4 Diploma or equivalent
– Mature learners (over 21) with management experience (learners must check with the delivery centre regarding this experience prior to registering for the programme)
– Learner must be 18 years or older at the beginning of the course
– English requirements: If a learner is not from a majority English-speaking country must provide evidence of English language competency. For more information visit English Language Expectations page in this website.
Course fee – £2500
Qualification at RQF Level 5 represent practical knowledge, skills, capabilities and competences that are assessed in academic terms as being equivalent to Foundation Degrees, Higher National Diploma (HND) and Year 2 of a three-year UK Bachelor’s degree.
The Level 5 Diploma in Tourism and Hospitality Management consists of 6 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 480 Guided Learning Hours (GLH) for the completed qualification.
– > Contemporary Issues in Tourism and Hospitality (20 credits): Develops learners’ skills in analysing contemporary issues that affect tourism and hospitality organisations and in identifying relevant sources of information from a variety of sources.
– > Marketing Management (20 credits): Provides learners with a critical understanding of the principles of marketing. Learners will develop the ability to apply the marketing mix and to explain the role and function of marketing within tourism and hospitality organisations.
– > Customer Relations Management (20 credits): Provides learners with an understanding of the importance of customer relations in the tourism and hospitality industry. Learners will develop the ability to analyse the factors influencing excellence in customer service, including communication and teamwork, sales and promotion, consumer decision making and the legal aspects of customer service. Learners will understand how to apply their knowledge to the effective management of customer relations.
– > Operations Management (20 credits): Provides learners with an understanding of operations management within the tourism and hospitality industry and specifically the systems, processes, project and quality management skills associated with this function. Learners will develop the ability to apply operations management knowledge to tourism and hospitality organisations and have an in-depth appreciation of the value of the operations function.
– > Finance Management (20 credits): Provides learners with an understanding of the fundamental principles of financial accounting and financial management in the tourism and hospitality industry and how to apply these principles in practice. This unit should be studied within the contexts of local, national and international legal frameworks and good practice relating to finance.
– > Human Resource Management (20 credits): Provides learners with the ability to select and apply appropriate human resources frameworks to the tourism and hospitality industry. Learners will develop skills in the recruitment and retention of staff, as well as the importance of training and industrial relations. Learners will understand the importance of identifying and managing cultural diversity in the workforce.
Duration and delivery
The qualification is designed to be delivered over one academic year for full-time study but it is also flexible in its delivery in order to accommodate part-time and distance learning.
The qualification is delivered face-to-face, through lectures, tutorials, seminars, distance, online by approved centres only.
Assessment and verification
All units within this qualification are internally assessed by the centre and externally verified by OTHM. The qualifications are criterion referenced, based on the achievement of all the specified learning outcomes.
To achieve a ‘pass’ for a unit, learners must provide evidence to demonstrate that they have fulfilled all the learning outcomes and meet the standards specified by all assessment criteria. Judgement that the learners have successfully fulfilled the assessment criteria is made by the Assessor.
The Assessor should provide an audit trail showing how the judgement of the learners’ overall achievement has been arrived at.
Successful completion of Level 5 Diploma in Business Management provides learners the opportunity for a wide range of academic progressions including Level 6 Diploma in Business Management. As this qualification is approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation), learners are eligible to gain direct entry into Final year of a three-year UK Bachelor’s degree programme.